Last updated: [MM/DD/YYYY]
At [Store Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
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You have [X] days from the date you receive your item to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-returnable items
The following items cannot be returned:
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., skincare, cosmetics, intimate apparel)
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Customized or personalized products
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Digital products or gift cards
Return process
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Contact us at [email address] to initiate your return request.
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We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
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Ship the item back to us at [return address].
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You are responsible for return shipping costs unless the product is defective or the wrong item was sent.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within [X] business days to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged item, please contact us immediately at [email address]. We will arrange for a replacement at no additional cost.
Contact us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 [email address]
📞 [phone number]
📍 [physical address]